State Farm® Insurance Agent Shane Taylor
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
m h
February 7, 2026
"Evelyn is absolutely amazing ,answering all and every question you have about car and home insurance. Always get great customer service from this office.Thank you so much."
yanett perez
February 4, 2026
"Excellent service! Very helpful, responsive, and easy to work with. Highly recommend this Shane Taylor- State Farm office."
"Thank you so much for your kind words and recommendation Yanett! We’re thrilled to hear that you found our service helpful and easy to work with. It’s always our goal to provide responsive and excellent support to our clients. If you ever need anything else, please don’t hesitate to reach out!"
Jennifer Troutman
February 3, 2026
"I would like to Thanks Evelyn Palomo for an amazing customer service and very professional. She answered all my questions and provided a quick response."
"Thank you for your kind words Jennifer! We’re so glad Evelyn could provide you with professional and prompt service. We appreciate your feedback and look forward to assisting you again in the future!"
Nicholas Galambos
February 3, 2026
"I worked directly with Evelyn and I'm impressed by her costumer service and commitment to finding me the best car insurance policy to match my needs. I would recommend her to anyone interested in getting a quote or insurance policy."
"Thank you for your wonderful feedback Nicholas! We’re thrilled to hear Evelyn provided you with excellent service and helped find the best car insurance for your needs. Your recommendation means a lot to us!"
Gaby Perla
February 2, 2026
"Yaznelly and Evelyn were so helpful today! I wanted to replace my old Nissan coverage with a new Honda coverage I wasn’t sure were to start, but they were able to make a quick change with just a simple call. They answered all my questions and explained everything I needed to know. Thank you so much and I really appreciate your help!"
"Thank you so much for your kind words Gaby! We're thrilled to hear that Yaznelly and Evelyn were able to assist you quickly and make the process easy. We're always here to help with any questions you have. We appreciate your trust and look forward to serving you again!"
Anallely Bedolla
January 31, 2026
"Yaznely was amazing and professional defenitly recommend!!!"
"Thank you so much for your kind words Anallely! We're thrilled to hear that Yaznely provided amazing and professional service. We truly appreciate your recommendation!"
Orlando Miron
January 31, 2026
"Customer service is exceptional, we’ve been customers for several years now, Evelyn is always available to answer our questions and quickly solves any problem we may have."
"Thanks for the kind words, Orlando! We’re happy to hear Evelyn was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Sergio Martinez
January 30, 2026
"There they have attended me in the most professional and very good service, Miss Evelyn Palomo, very professional*****"
"Thank you so much for your kind words Sergio! We’re glad to hear Evelyn provided you with excellent and professional service. We appreciate your feedback!"
Eric Perez
January 30, 2026
"In the process of getting a new car insurance and Yaznelly was able to assist me. Very helpful and professional with all my questions. Extremely happy with my new car insurance!"
"Thank you so much for your wonderful review Eric! We're delighted to hear that Yaznelly was able to guide you through the process and answer all your questions. She truly cares about making sure each client feels confident and well-supported. We're so happy that you’re extremely satisfied with your new car insurance! If you ever need anything else or have more questions down the road, please don’t hesitate to reach out. Welcome to the family!"
Jasmine Edith
January 30, 2026
"Yaznelly’s expertise has helped me through the best options regarding personal choices, she’s the best at navigating !"
"Thank you for your kind words and positive feedback Jasmine. We are pleased to hear that Yaznelly’s expertise was valuable in helping you explore the best options tailored to your personal needs. Our team is committed to providing knowledgeable and attentive service, and we appreciate your recognition of Yaznelly’s efforts. Please feel free to reach out if you require any further assistance in the future."
Cristina Fernandez
January 30, 2026
"Tengo ya various an̈os con state Farm y me siento contenta con esta aseguranza. Aparte Evelyn Palomo es una persona que siempre esta pendiente de uno como cliente cualquier pregunta o duda que uno tiene ella esta disponible al 100% siempre. Aparte es muy amable y servicial."
"¡Muchas gracias por tus palabras Cristina! Nos alegra mucho saber que llevas varios años con State Farm y que te sientes contenta con tu seguro. Evelyn Palomo se esfuerza siempre por estar al pendiente y brindar la mejor atención, y seguro le encantará saber que valoras su amabilidad y disponibilidad. ¡Estamos aquí para lo que necesites! "
Ivan Escobar
January 30, 2026
"Evelyn was great and gave me the best car insurance"
"Thank you so much for your kind words Ivan! We’re thrilled to hear that Evelyn was able to provide you with the best car insurance and deliver great service. We appreciate your trust and look forward to assisting you again in the future!"
Marissa L
January 30, 2026
"Working with Shane Taylor's State Farm Agency and specifically with Evelyn Palomo has been nothing short of the most wonderful experience for my family, even in the hardest of times. We moved into our home and shortly thereafter had ceilings cave in after a rain, and Evelyn did everything in her power to help us process our insurance claims and be compensated for the immense damage. When we later had a landslide in a heavy 100 year storm and significant property damage, Evelyn was there yet again, helping us navigate every dark corner of the process. Not only is Evelyn an immensely hard worker, always available, kind, knowledgeable, professional, and warm, but she relates to her customers on a human level. She has always made me feel as if I was a friend or family member with her meticulous, generous care and compassion. She is a master at creating plans tailor-fit for your life, home, and family's needs, and an expert at holding all of State Farm's principles and ideals at the core of her work. She is the exemplification of their tag line, "like a good neighbor, State Farm is there," only much better than any neighbor I've ever had. She truly cares for her clients on an individual level, as if we are all family. I cannot recommend her any higher! 5 Stars+++++"
"Thank you so much for your incredibly kind and detailed review Marissa. We are truly touched by your words and grateful for the opportunity to support you and your family during such challenging times. Evelyn is indeed a remarkable part of our team, and we’re so glad her dedication, compassion, and expertise made a difference for you. At Shane Taylor’s State Farm Agency, we strive to treat every client like family, and it means the world to hear that Evelyn’s care and professionalism resonated with you on such a personal level. We will be sure to share your praise with her — it will undoubtedly inspire her to continue providing the best service possible. Please don’t hesitate to reach out if you ever need anything in the future. Thank you again for your trust and for recommending us so highly!"
Brianna R.
January 29, 2026
"Had a great experience! Yaznelly was very helpful and answered all my questions making the process quick and efficient. I’d definitely recommend this office!"
"Thank you for your wonderful feedback Brianna! We’re glad to hear that Yaznelly was able to assist you and make the process quick and efficient. Your recommendation means a lot to us! If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out."
Cristina Bravo
January 29, 2026
"Evelyn is knowledgeable, responsive and truly has her clients best interest. She’s honest and very helpful. I would highly recommend StateFarm office with Shane Taylor. Thank you Evelyn for all your help and guidance ."
"Hey Cristina! I'm so glad you had a positive experience with our office! Your kind words about my knowledge, responsiveness, and honesty mean a lot. Making the process seamless and stress-free is always our goal. Thanks for the recommendation and for trusting us with your insurance needs. If you ever need anything else, feel free to reach out! - Shane Taylor - State Farm Insurance Agent, Encino, CA"
Joseph Aries Castro
January 29, 2026
"Very friendly and professional!"
"Thank you for your kind feedback Joseph! We're glad to hear you found our team friendly and professional. We appreciate your support and look forward to serving you again!"
Carlos Castaneda
January 28, 2026
"Great customer service and staff members are on top of it . Would definitely recommend to friends and family"
"Thank you so much for your kind words Carlos! We're thrilled to hear you had a great experience with our customer service and team. Your recommendation means a lot to us! We look forward to serving you, your friends, and family again soon."
Aldo Guendulay
January 28, 2026
"I called in with questions about Renters insurance. Yaznelly was very helpful and knowledgeable. She has great customer service!"
"Thank you for your kind feedback Aldo! We're glad Yaznelly was able to assist you with your renters insurance questions and provide excellent customer service. We appreciate your support and are here whenever you need us!"
Julio Martinez
January 28, 2026
"really helpful an necesito to there customer highly recommend"
"Thank you very much for your kind words Julio. We’re glad we were able to help you with your insurance needs. "
Sandy Moran
January 27, 2026
"Love working with Evelyn and Yaznelly. They both are always very helpful and answer me quickly. I would 100% recommend"
"We love seeing five-stars, Sandy! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Mia Shinseki
January 26, 2026
"Evelyn was so nice and helpful over the phone when I needed to discuss changes to my policy! Thank you!"
""Thank you so much for your kind words Mia! We're glad to hear that Evelyn was able to assist you and make the process smooth. We appreciate your feedback and are here to help anytime you need us!""
BV687
January 24, 2026
"Spoke to Evelyn for a quote today, even though it's the weekend she was very quick and helpful. Easy to talk to. Highly Recommended."
"Thank you for your kind words! We're glad Evelyn was quick, helpful, and easy to talk to. We appreciate your recommendation!"
Mark H
January 23, 2026
"It’s not often that you come across a business filled with people who valve the trust that’s place upon them and the importance of always doing the right thing. Today I had the pleasure of working with Evelyn Palomo. I found her to be well trained, knowledgeable and very professional. She provided with with great care, understanding and had me on my way very quickly."
"Thank you very much for taking the time to provide your experience with our office. We’ll be sure to pass along your kind words to Evelyn. Looking forward to assisting you. "
Ghoncheh Ashtaree
January 23, 2026
"I had a great experience with State Farm, especially thanks to Evelyn. She was professional, patient, and very responsive, and she made everything clear and stress-free. I truly appreciate her support and highly recommend working with her."
"Thank you for your sharing your kind words for Evelyn. We truly appreciate. Please don’t hesitate to contact our office if we can assist you with anything. "
Yvonne Leichter
January 22, 2026
"Francisco has been very helpful every time I needed his assistance; he is professional, knowledgeable and courteous with all my interactions with him."
""Thank you so much for your kind words and positive feedback Yvonne! We're thrilled to hear that Francisco has consistently provided you with professional, knowledgeable, and courteous assistance. We’ll be sure to share your compliments with him. Please don’t hesitate to reach out if you need any further help!""