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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amanda

June 11, 2026

5  out of  5
rating by Amanda
"I was hesitant switching insurance after being with another company for over 10 years. Evelyn made the process so easy. She’s was accommodating, kind and professional. Answered all my questions and concerns. Replied to all my emails with rapid responses. I feel confident with the decision I made with switching to State Farm insurance after speaking with Evelyn and with all her help during the process."
We responded:
"Hi Amanda, thank you so much for your kind review! We’re truly glad Evelyn was able to make the switch to State Farm feel easy and stress-free. We appreciate you taking the time to share your experience, and we’re here for you anytime you have questions."
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Branislav Jankic

June 8, 2026

5  out of  5
rating by Branislav Jankic
"Wonderful customer service! Great insurance"
We responded:
"Thank you very much for the wonderful review Branislav! We truly appreciated. "
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daniela a manriquez reyes

June 6, 2026

5  out of  5
rating by daniela a manriquez reyes
"Im so satisfied with the call I had with Andres and Fransisco about my new car insurance policy . They were very detailed on explaining and answering all my questions. I am really grateful, and satisfied with their service and level of professionalism . They are very knowledgeable in what they do ."
We responded:
"Thank you so much for your wonderful review Daniela! We’re thrilled to hear you’re satisfied with your new car insurance policy and that Andres and Francisco took the time to explain everything clearly and answer all of your questions. Your kind words about their professionalism and expertise mean a lot to our team. We truly appreciate your trust and look forward to helping you anytime you need us."
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Judi Brown

May 26, 2026

5  out of  5
rating by Judi Brown
"He actually made laying my insurance bill fun!! I’d give him 6 stars if the system would let me."
We responded:
"Thank you, Judi! We’re so glad you enjoyed the experience. Appreciate the love—hopefully the system gives you that 6th star next time! 😄"
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Arash Gravori

May 22, 2026

5  out of  5
rating by Arash Gravori
"Unbelievably AMAZING team. I sometimes wonder if they have other clients! I am always treated as if I am the only client! They are all informed, organized, communicative, and responsive (they ALL do what they say they will ... I find that rare!). If the team is reading this .. Thank you!"
We responded:
"Thank you so much for your incredibly kind review Arash! We’re thrilled to hear you feel supported—our team truly values clear communication, organization, and follow-through. We’re so grateful you chose us, and we’ll be here whenever you need anything."
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Luis Vidales

May 16, 2026

5  out of  5
rating by Luis Vidales
"I’m. Glad that Andre’s Mendoza was able to get me the help needed with my car’s insurance .I will recommend to talk with him"
We responded:
"Thank you for the kind review Luis! We’re glad Andres was able to get you the help you needed with your car insurance. We really appreciate your recommendation—please don’t hesitate to reach out if you need anything else."
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Flinn Flexer

May 15, 2026

5  out of  5
rating by Flinn Flexer
"Great agency!"
We responded:
"Thanks so much for the wonderful review Flinn! We’re glad you had a great experience, and we appreciate your support—looking forward to working with you again."
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Carlos Diaz

May 15, 2026

5  out of  5
rating by Carlos Diaz
"Andrez Mendoza was so much help in finding a new insurance def recommend talking to him!!"
We responded:
"Thank you so much for your review Carlos! We’re thrilled to hear that Andres was able to help you find the right insurance—your recommendation truly means a lot. We’ll be sure to pass along your kind words, and we’re here for you anytime you need us!"
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SHELLEY LANER

May 9, 2026

5  out of  5
rating by SHELLEY LANER
"It is always a pleasure when calling this State Farm office. We have been working with Evelyn Palomo for many years, and she has always done a wonderful job for us. She gives great service. She's professional, efficient, kind and very knowledgeable. Shane Taylor is also great to work with. If they weren't there, we might start searching for another insurance company. It is them that keeps us there. Thank you for hiring the best!"
We responded:
"Your review means a lot to our team Shelley! We’re grateful you’ve trusted our State Farm office for many years and that Evelyn Palomo has consistently taken great care of you. It’s also great to hear that Shane Taylor has been a pleasure to work with. Thank you for recognizing our team and for choosing us—we’re glad you’re here!"
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Eileen T'Kaye

May 8, 2026

5  out of  5
rating by Eileen T'Kaye
"I’ve been with State Farm for almost 40 years and I stay because my claims have been handled well and I stay because of the way the Shane Taylor Agency does business. Shane is great, knowledgeable and is always so helpful (although he hasn’t been my Agent for all those years because he’s too young for that) and Evelyn, the incredible Office Manager, is simply the best. If I ever have a question or need anything she always handles it - effortlessly - and if she needs to research an issue, she gets right back to me. Insurance is difficult and expensive and necessary so what helps is to have the best policies you can afford and you can understand and an Agency that cares enough to guide you through it and make sure you get as much help as possible when you need it."
We responded:
"Thank you so much for the 5-star review Eileen! We truly appreciate your support and are delighted to hear you had a great experience. If you ever need anything else, please don’t hesitate to reach out!"
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Marcie Elias

May 7, 2026

5  out of  5
rating by Marcie Elias
"Always outstanding service!!!"
We responded:
"Thanks for the wonderful review Marcie. We’re glad you had such a great experience."
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James Supreme

May 6, 2026

5  out of  5
rating by James Supreme
"I’ve had a great experience working with State Farm through Evelyn. She handles several of my policies and consistently provides 10/10 service. She’s responsive, knowledgeable, professional, and always makes the process smooth and stress free. It’s clear she genuinely cares about her clients and takes the time to make sure everything is handled properly. I’d highly recommend Evelyn to anyone looking for reliable insurance support and excellent customer service."
We responded:
"Thank you so much for your kind review James! We’re thrilled to hear you’ve had a great experience with Evelyn. She’ll be glad to know her responsiveness, knowledge, and care made the process smooth and stress-free—she truly works hard for her clients. We appreciate your recommendation!"
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Edwin Fuentes

May 3, 2026

5  out of  5
rating by Edwin Fuentes
"Called for a free quote and Mr. Andres quote me and was very patient and ready to help!"
We responded:
"Hi Edwin, thank you very much for your kind words! We’re glad to hear that Andres was patient and helpful during your quote process. If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your feedback!"
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Hugo Vico

April 30, 2026

5  out of  5
rating by Hugo Vico
"Shane Taylor’s team is awesome, especially Evelyn. In total my family has 6 cars insured with state farm, and it’s mostly because Evelyn helped us out so meticulously with all the details. Best branch in Los Angeles."
We responded:
"Hi Hugo! Thanks for the great feedback. Evelyn really takes pride in making sure every detail is covered, so we’re happy it made a difference for you and your family. Best branch in LA—we love hearing that!"
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Pablo

April 28, 2026

5  out of  5
rating by Pablo
"Evelyn provides excellent service. She is prompt in her responses, knowledgeable, and consistently takes the time to answer all questions i have. I highly recommend her."
We responded:
"Thank you so much for your kind words and recommendation Pablo! We're thrilled to hear that Evelyn provided you with prompt, knowledgeable, and attentive service. We’ll be sure to share your feedback with her. Your satisfaction means a lot to us, and we look forward to assisting you again in the future! "
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Carolina Hernandez

April 27, 2026

5  out of  5
rating by Carolina Hernandez
"Hola mi es Maria Hernandez estoy muy contenta con la atención y amabilidad del agente Shane Taylor -State farm. Lo recomiendo al 100% tiene las mejores coberturas que no tienen otras aseguradoras ..Gracias Shane Taylor ."
We responded:
"¡Gracias por las cinco estrellas, Maria! Nuestra oficina está aquí para servirle cuando nos necesite. Es un honor para nosotros que haya escogido nuestra oficina para proteger lo que más importa."
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Alberto Ramos

April 16, 2026

5  out of  5
rating by Alberto Ramos
"Great customer service, Shane was able to help me set up my new auto policy. Made the whole transaction smooth and easy. Plus got me a grate deal. I will definitely be referring him to all of my friends and family."
We responded:
"Thank you so much for your kind words Alberto! We're thrilled to hear we were able to make setting up your new auto policy smooth and easy, and that you got a great deal. Your recommendation means a lot to us, and we truly appreciate you referring us to your friends and family. If you ever need any assistance in the future, please don’t hesitate to reach out!"
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Paul Drinkwater

April 15, 2026

5  out of  5
rating by Paul Drinkwater
"A very nice experience with Evelyn. She knew all my contracts and payments for me to get the best deal from the company. Friendly and helpful for my new car addition as well. Always ask for her for good service."
We responded:
"Thank you for sharing your positive experience with Evelyn! We're glad to hear she was knowledgeable about your contracts and payments, helping you get the best deal for your new car addition. It’s wonderful to know she provided friendly and helpful service. We’ll be sure to pass along your kind words to her. Looking forward to assisting you again—don’t hesitate to ask for Evelyn next time!"
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Joann Culligan

April 14, 2026

5  out of  5
rating by Joann Culligan
"I have never been so happy with an insurance company as I am with State Farm"
We responded:
"Thank you so much for your kind words Joann! We're thrilled to hear that you’re so happy with your experience at Shane Taylor State Farm Insurance Agency. Providing excellent service and support to our customers is our top priority, and your feedback truly means a lot to us. If you ever need anything, we’re here to help!"
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Linda Pinkston

April 14, 2026

5  out of  5
rating by Linda Pinkston
"Shane Taylor & his staff are excellent, helpful , professional & dependable. They always go an extra mile to assist me with all my transactions. I am very happy & satisfied with the services I receive from State Farm team under Shane Taylor’s leadership. I highly recommend this team to handle & assist you in all your transactions. You will not regret!"
We responded:
"Thank you so much for your wonderful feedback Linda! We’re delighted to hear that Shane Taylor and the entire team have provided you with excellent, professional, and dependable service. Going the extra mile for our customers is something we truly value, and it’s rewarding to know that you feel well supported in all your transactions. Your recommendation means a lot to us, and we look forward to continuing to assist you whenever you need. Thanks again for choosing State Farm!"
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Mark Rezekalla

April 3, 2026

5  out of  5
rating by Mark Rezekalla
"Yaznelly was very polite and professional overall great customer service"
We responded:
"Hi Mark, thank you so much for your kind words! We’re glad to hear that Yaznelly provided you with polite and professional service. Delivering great customer service is very important to us, and your feedback means a lot. We look forward to assisting you again in the future!"
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Vivian Rosenberg

March 31, 2026

5  out of  5
rating by Vivian Rosenberg
"Shane and his staff especially Evelyn have been very hands on in explaining coverage details and all our options, thanks again Vivian Rosenberg"
We responded:
"Thank you very much Vivian! We are extremely grateful and honored to have you as a value customer. Your trust and continued support mean a great deal to us. We appreciate the opportunity to serve you and look forward to being for your insurance needs for many more years. "
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Jesus Islas

March 24, 2026

5  out of  5
rating by Jesus Islas
"Great service! Evelyn was great at finding the right plan for us!"
We responded:
"Thank you so much for your kind words Jesus! We're thrilled to hear that Evelyn was able to find the perfect plan for you. We appreciate your feedback and look forward to continuing to assist you!"
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RUEBEN GONZALEZ

March 20, 2026

5  out of  5
rating by RUEBEN GONZALEZ
"Evelyn goes above and beyond with her customer service, and is a huge asset to the business."
We responded:
"Hi Rueben, thank you for recognizing Evelyn’s exceptional dedication and outstanding customer service. She truly is a valuable asset to our team and consistently goes above and beyond to ensure our customers have the best experience possible. We’re fortunate to have her on board!"
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Dorothy Beldad

March 2, 2026

5  out of  5
rating by Dorothy Beldad
"Evelyn Palomo from Shane Taylor's office has always been very helpful, whether it's for a property insurance or a personal auto insurance. I am very confident is her abilities to find you the best quote."
We responded:
"Thank you so much for your kind words and continued trust Dorothy! We're thrilled to hear that Evelyn Palomo has been consistently helpful and able to find the best quotes for your property and auto insurance needs. Your confidence in her abilities means a lot to us. Please don’t hesitate to reach out if you need anything else — we’re always here to help!"