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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of E. Vasquez

E. Vasquez

March 20, 2025

5  out of  5
rating by E. Vasquez
"Yaznelly helped answer my insurance needs and helped me get insurance for my son's truck. She is wonderful at her job."
We responded:
"Thank you, E. Vasquez, for sharing your experience! I'm glad to hear that Yaznelly was able to assist with your insurance needs. She truly is an asset to our team. If you have any more questions or need further assistance, feel free to reach out anytime."
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Ty Torres

February 27, 2025

5  out of  5
rating by Ty Torres
"EVELYN had amazing customer service. She got me my quote , got my information and boom quick easy peasy. Thanks !"
We responded:
"Thanks for the 5 stars, Ty!"
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David Ledingham

February 5, 2025

5  out of  5
rating by David Ledingham
"Friendly and on it! Evelyn was great"
We responded:
"Thank you, David, for your feedback! I'm glad to know you found our service friendly and efficient. Evelyn is indeed a valuable part of our team, and we're grateful for her dedication. If you have any further questions or need assistance, feel free to reach out!"
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Maria Alejandre

January 24, 2025

5  out of  5
rating by Maria Alejandre
"After shopping for various quotes for car insurance from Adriana insurance to Verdugo insurance I was losing all hope. Car insurance is truly ridiculous. A friend recommended Shane from State Farm and honestly I'm glad I called. Shane was incredibly informative and helpful. He got me the best quote possible on top of it he threw in life insurance and best believe with those two Items together it was still the best quote I could fine. This is the year to save every penny and lucky I'm heading in the right direction. Thank you so much Shane Taylor!! I'm telling everyone to go to you now, so be ready for the load of calls."
We responded:
"Thank you, Maria, for sharing your experience! I'm happy to know that we could assist you in finding the best quote for insurance. It's wonderful to hear that you're saving money and feeling positive about your decision. Your recommendation means a lot, and I'm ready to help anyone you send my way. If you have any questions or need further assistance, feel free to reach out anytime."
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Rosa Pelayo

January 24, 2025

5  out of  5
rating by Rosa Pelayo
"Shane was Very helpful super personable and most of all super professional. Such a great experience 🙏🙌"
We responded:
"Thank you, Rosa, for your wonderful feedback! I'm delighted to know that you had such a positive experience with our service. It's fantastic to hear that you found the interaction both personable and professional. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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David Diaz

January 16, 2025

5  out of  5
rating by David Diaz
"Experience was great, all personnel was nice, All my questions were answered and Ms.Evelyn The Office Mgr. was very nice, informative and Helpful on everything. Thank you again."
We responded:
"Thank you, David, for sharing your experience! I'm glad to know that our team was able to assist you effectively. Evelyn is indeed a valuable part of our team, and it's wonderful to hear she was informative and helpful. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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Lorenzo Leon

January 15, 2025

5  out of  5
rating by Lorenzo Leon
"Shane Taylor provide an exceptional service helping me with my policy, I highly recommend him."
We responded:
"Lorenzo, I'm so happy to see your 5-star rating! Your support means a lot to us. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Willy Judge

January 14, 2025

5  out of  5
rating by Willy Judge
"I had an amazing experience working with Evelyn at Shane Taylor State farm insurance agency.They are incredibly knowledgeable, professional, and genuinely care about finding the best solutions for their clients. If you’re looking for someone who is dependable, attentive, and truly an expert and working from the heart in health insurance, I cannot recommend Evelyn highly enough she is best. Thank you for your outstanding service!"
We responded:
"Willy, thank you for your wonderful review! I'm glad we could assist you and answer all your questions. Your patience and detailed requirements were appreciated, and I'm happy we could meet your needs. If you have any more questions or need further assistance, don't hesitate to reach out. - Shane Taylor - State Farm Insurance Agent, Encino, CA"
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Eileen T'Kaye

December 30, 2024

5  out of  5
rating by Eileen T'Kaye
"Very attentive and helpful. Always a pleasure doing business with Shane and his team!"
We responded:
"Thank you, Eileen! I'm glad you find our team attentive and helpful. It's always a pleasure to assist you with your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out."
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ravindran sivarajah

December 27, 2024

5  out of  5
rating by ravindran sivarajah
"Was very satisfied with the attention and response that Shane Taylor and State Farm provided me with a recent claim i had on a hit and run accident. Shane was on top of things and got me all the necessary steos i needed and most of all i had quick responses to my queries. Thank yu fr solving all issues timely and i have my Mercedes 2023 back all fixed and cost sorted . State Farm yu have an asset in your agent Mr. Shane Taylor"
We responded:
"Hi Ravindran, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
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Juan Camilo

November 27, 2024

5  out of  5
rating by Juan Camilo
"If you need insurance, do hesitate to reach out to this office! Everyone was super helpful, Andrea made the online process of super smooth! Thanks for all you help guys 🙏🏽"
We responded:
"Juan Camilo, thank you for your fantastic review! We're so happy you found our team helpful and that Andrea made the online process smooth for you. Your kind words mean a lot to us. If you need any further assistance, don't hesitate to reach out. We're here for you!"
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linda cabrera

November 27, 2024

5  out of  5
rating by linda cabrera
"Amazing!!!! Tony was kind, honest, and patient!!! He was able to answer all my questions, and concerns. On top of that he helped me get an amazing quote. Thank you, so much!"
We responded:
"Linda, thank you for sharing your experience! I'm glad Tony was able to assist you with kindness, honesty, and patience. It's wonderful to know he addressed all your questions and concerns while helping you secure a great quote. We appreciate your feedback and look forward to assisting you with any future needs!"
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Alex Vazquez

November 27, 2024

5  out of  5
rating by Alex Vazquez
"Evelyn was great while trying to get help getting a quote great customer service very friendly definitely made my choice easier to have State Farm"
We responded:
"Alex, thank you for sharing your positive experience! I'm glad Evelyn could assist you with getting a quote and make your decision easier. We appreciate your kind words and look forward to continuing to provide you with great service. If you have any further questions or need assistance, feel free to reach out!"
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leslie arreola

November 27, 2024

5  out of  5
rating by leslie arreola
"Yaznelly was patient and great answering all my questions."
We responded:
"Leslie, thank you for your wonderful review! I'm glad to hear that Yaznelly was able to assist you with patience and thorough answers. We appreciate your feedback and are here for any future questions or needs you may have!"
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Sandi Garcia

November 27, 2024

5  out of  5
rating by Sandi Garcia
"Easygoing experience ! Andrea was immediately attentive & quick with the payment processing. In and out with a breeze !! efficiency is always my favorite thing at any customer service establishment so thanks :)"
We responded:
"Sandi, thank you for sharing your experience! I'm glad Andrea could assist you efficiently and make the process smooth. We always aim to provide quick and attentive service. If you need anything else, feel free to reach out!"
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Joseph Mora Rios

November 27, 2024

5  out of  5
rating by Joseph Mora Rios
"Shane was amazing at giving me a great quote. She helped me through the process of setting up my account and making sure I was all set in my plan."
We responded:
"Joseph, I'm glad you had a positive experience with our office! It's wonderful to know that we were able to assist you with a great quote and guide you through setting up your account. We appreciate your feedback and are here for any future needs or questions you might have. Thank you for choosing us!"
Profile photo of Mateo Robles

Mateo Robles

November 27, 2024

5  out of  5
rating by Mateo Robles
"Evelyn was great when I needed help getting a quote She was able to answer any question that I had Thank you so much again !"
We responded:
"Mateo, thank you for your wonderful review! I'm glad Evelyn could assist you with your quote and answer all your questions. We appreciate your feedback and are always here to help with any future needs."
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juliana Roldan

November 26, 2024

5  out of  5
rating by juliana Roldan
"Andrea was very helpful And really sweet!! Thank you :) 🩷🩷"
We responded:
"Andrea is a valued member of our team, and I'm happy to hear she was able to assist you so well! Thank you for your kind words, Juliana. If you need anything else, we're here to help!"
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Eric zx10

November 18, 2024

5  out of  5
rating by Eric zx10
"Called in for a quote, spoke with Shane himself, great service, really patient with my questions on coverage, helped me figure out what protections I need for myself and my vehicle. Signed up for coverage same day! Thanks Shane!"
We responded:
"Eric, thank you for your fantastic review! I'm glad we could assist you with your coverage questions and help you find the right protections for you and your auto. It was a pleasure speaking with you and getting you set up with coverage the same day. If you have any more questions or need further assistance, don't hesitate to reach out. - Shane Taylor - State Farm Insurance Agent, Encino, CA"
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John Jack Neville

November 1, 2024

5  out of  5
rating by John Jack Neville
"Shane Taylor's agency is the perfect example of how a small business should be. Readily available when needed. Anticipating your needs. Freindly, knowledgeable. Definitely your good neighbor. Shane is easily accessible and his staff is so reliable it's always a pleasure to doing business. The whole office is equally friendly. I'd like to acknowledge Rancel for help getting me life coverage. And Evelyn and her team who are always so helpful and kind."
We responded:
"Thank you so much for your wonderful review! I'm glad you find our agency to be a great example of a small business. It's fantastic to know that our team, including Rancel, Evelyn, and her team, have been helpful and kind. We always strive to be readily available and anticipate our clients' needs. Your acknowledgment means a lot to us. If you ever need further assistance, we're here for you! - Shane Taylor - State Farm Insurance Agent, Encino, CA"
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fernando calle

October 29, 2024

5  out of  5
rating by fernando calle
"I am very grateful for your help, you gave me confidence in my contract, thank you and I hope to be a client for many years."
We responded:
"Fernando, thank you for your kind words! I'm glad we could provide you with the confidence you needed in your contract. We look forward to serving you for many years to come. If you ever need assistance, don't hesitate to reach out. - Shane Taylor - State Farm Insurance Agent, Encino, CA"
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Michelle Sanchez

October 25, 2024

5  out of  5
rating by Michelle Sanchez
"Andrea was very helpful and sweet with assisting me with my moms payment😃"
We responded:
"Michelle, thank you for your kind words! I'm glad Andrea could assist you with your mom's payment. We appreciate your feedback and are always here to help with any future needs. - Shane Taylor - State Farm Insurance Agent, Encino, CA"
Profile photo of dominiq Sotelo

dominiq Sotelo

October 25, 2024

5  out of  5
rating by dominiq Sotelo
"Andrea was great and very patient when it came to helping me. Definitely recommend her"
We responded:
"Hi Dominiq, Andrea is a valuable member of our team, and I'm glad she could assist you so well. Your recommendation means a lot to us. If you need any further assistance, we're here to help! - Shane Taylor - State Farm Insurance Agent, Encino, CA"
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Grecia Gonzalez

October 25, 2024

5  out of  5
rating by Grecia Gonzalez
"Tony, Thank you for the great customer service you provided to me and am sure to all your customers. Thank you for patience, thank you for finding the best deal possible for my family, and detail breakdown of my policies. Your kindness, compassione, and patience did not go unseen. Thank you."
We responded:
"Grecia, Thank you so much for your kind words! I'm glad to hear that Tony provided you with excellent customer service and took the time to find the best deal for your family. Your appreciation for his patience, kindness, and detailed explanations means a lot to us. We're grateful to have Tony on our team and are always here to assist you with any future needs. - Shane Taylor - State Farm Insurance Agent, Encino, CA"
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Joanne Williams

October 25, 2024

5  out of  5
rating by Joanne Williams
"Rancel was awesome"
We responded:
"Hi Joanne, Rancel is indeed fantastic! I'm glad you had a great experience with him. If you need any further assistance, feel free to reach out. - Shane Taylor - State Farm Insurance Agent, Encino, CA"